ServiceNow Japan 合同会社のSolution Architect求人
ServiceNow Japan 合同会社
- 職種
- ―
- 年収
- ―
- エリア
- 東京
※「正式に応募する」と「外資IT特化の転職エージェントに相談」は、職務経歴書 、履歴書 が必要です。個人設定よりご登録をお願いします。
仕事内容
As Solution Architects within ServiceNow, we serve as functional and technical experts, consulting with customers to implement ServiceNow Workflow solutions following best practices with the objective of enhancing and accelerating their business outcomes. Our primary focus is to address the most significant customer challenges by supporting sales cycles, directly engaging with customers and partners, and advocating for customer needs internally within ServiceNow. In this role, we provide architectural guidance and industry-specific business acumen in areas such as Employee Experience, Customer Service, and Information Technology, coupled with deep product expertise and innovation.
We lead projects that ensure the successful delivery of customer outcomes, emphasizing the connectivity between Workflow applications and customers' technology landscapes. Interacting with senior leadership, including CXO roles, we support discussions related to implementation roadmaps and change management for Workflow applications. We also participate in pre-sales activities, conducting presentations, leading solution and scoping discussions/workshops, and estimating implementation efforts. Additionally, we build mutually beneficial relationships with Workflow product owners and stakeholders to promote Workflow Solutions' capabilities.
Continuous improvement of delivery materials is achieved through collaboration with the Customer & Partner Excellence Team, while we also enable and mentor other members of the ServiceNow team and partner ecosystem. Our role may involve up to 20% travel annually driven by customer needs and internal engagements.
募集要項
| 勤務地 | - Japan |
|---|---|
| 給与 | - |
| 勤務時間 | - |
| 休暇制度 | - |
| 待遇・福利厚生 | - |
| リモートワーク | - |
| その他 | - **応募要件**: Must be fluent in English and Japanese. Must be authorized working in Japan. At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals. At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions. Vast experience with leading creator, integration, software/platform experience. Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems. Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success. Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions. Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude. Experience conducting solutions presentations and obtaining customer acceptance to solution design. Strong capabilities in forging trust, engaging a remote or in-person audience. Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams. A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. ServiceNow Certifications (required or must achieve within the first 60 days): - Certified System Administrator (CSA) - Certified Application Developer (CAD) - ITSM Certified Implementation Specialist (CIS) - CSM Certified Implementation Specialist (CIS) - Service Provider Implementer (CIS-SP) - Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM). - **望ましい経験**: Desired ServiceNow Certifications (required or must achieve within the first 120 days): - Certified Technical Architect. |
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