ServiceNow Japan 合同会社のCustomer Success Executive求人

ServiceNow Japan 合同会社

職種
年収
エリア

※「正式に応募する」と「外資IT特化の転職エージェントに相談」は、職務経歴書 、履歴書 が必要です。個人設定よりご登録をお願いします。



仕事内容

As part of the Customer Outcomes team, our primary goal is to accelerate the adoption of our platform and enhance customer outcomes. In the role of Customer Success Executive, we focus on developing strategic relationships with C-level executives such as CIOs, CFOs, and CHROs across 1-3 large enterprise customers. Our mission is to facilitate product adoption, secure renewals, and expand the ServiceNow offerings within these accounts.

Our responsibilities include developing a deep understanding of each customer's goals and crafting comprehensive roadmaps to achieve these objectives. We are tasked with establishing robust co-delivery models, fostering relationships with ecosystem partners, and creating implementation strategies to expedite the realization of value from our services. Moreover, we ensure effective governance of delivery models and maintain strong account-level relationships to clearly communicate our value proposition.

In this role, we advocate for ServiceNow's best practices and contribute our expertise to optimize advisory and expert services, as well as co-delivery approaches. Maintaining high customer satisfaction metrics for assigned accounts is a crucial part of our work.

Success in this role requires substantial experience within professional services organizations, particularly in leading technology-enabled transformations. We draw on experience from F100-1000 accounts and leverage our deep knowledge in fields such as digital transformation, IT, HR, and GBS transformation. Building executive relationships and expanding service offerings are key abilities.

A strong background in working with large program experiences and integrating account strategies is essential. Experience with ServiceNow products, particularly across multiple suites, is vital. Proficiency in Japanese, authorization to work in Japan, and co-delivery experience with large consultancies are also required for this role.

募集要項

勤務地- Must be authorized to work in Japan
給与-
勤務時間-
休暇制度-
待遇・福利厚生- Work Personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- Accommodations: ServiceNow provides reasonable accommodations to complete the application process and strives to create an accessible and inclusive experience for all candidates.
- Export Control Regulations: Employment is contingent upon ServiceNow obtaining any necessary export control approvals from government authorities.
リモートワーク-
その他-

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