株式会社エイチシーエル・ジャパンのBilingual Network Analyst – Infrastructure求人

ポジション番号 RJNW
勤務地 Chuo-ku, Tokyo
主なスキル Support Expertise

•Identify, diagnose, and resolve network problems through tickets

•Perform root cause analysis, and make recommendations for corrections and improvements

•Provide L2/L3 support and work with the Follow the Sun Team

•Provide L1 support for the entire infrastructure if needed (eg PC, Printers, Scanner etc).

•Receives incidents not managed by L1 support

•He/She analyses it and solves it or forward it to Administrator/Engineer/Architects.

•Be in charge of BTQ opening/closing/relocation

•Be the technical point of contact for our global team from HQ

Interaction

•Interacts with all end-users and global IT community as they deal with all incidents and maintenance.

•He/She will interact with other IT persons in his area of expertise for support on tickets.

Qualifications:

•3-4 years’ experience in Networking

•CCNA networking skills and knowledge of supporting systems within large scale organizations or Cisco Certified Network Associate (CCNA)

•Good knowledge of Telecom infrastructure (LAN, MAN, WAN)

•Customer Focus and service oriented

•Team player and work effectively within a global team

•Experience working in a global infrastructure would be an advantage

•Willingness to learn new technologies and maintain industry knowledge

•Excellent communication and interpersonal skills

•Technical writing skills and experience documenting procedures

•English written and spoken
詳細内容 The Network Analyst is a member of the Japan Infrastructure team. He/she will be responsible for building and maintaining a growing network & Security infrastructure at a regional level. He/She will be in charge of troubleshooting, testing, implementing, administering and supporting enterprise level network. He/she will provide support to the Japan offices and BTQs.

He/She will work closely with the Infrastructure Manager and other members of the team, Project Managers and EMEA Architects, Regional IT Analysts and interacts with global IT community in a complex international environment.

Responsibilities:

Solution Expertise

•Deliver network integrity, Support and availability across Japan for offices & BTQs

•Daily maintenance and problem resolution of all network devices including basic Firewall troubleshooting

•Configure, test, manage and maintain LAN (switch, router) configurations

•Ensure the recoverability of failed network components through redundancy, backups, process and procedures

•Create and maintain comprehensive network documentation, including diagrams, standards and procedures

•Monitor performance, availability and security of networks

•Project Implementation

•Work with customers and vendors Work with other network engineers of the team to support existing customer connections

•Provide pre-installation and post-installation technical support

•Maintain and periodically participate in testing an existing business continuity/disaster recovery plan

•Proactively identify the operational needs and requirements of the users and adjust the technical infrastructure to satisfy those needs

•Utilize standard corporate tools to record change and problem activities for tracking purposes