日本タタ・コンサルタンシー・サービシズ株式会社のProject Manager/Team Lead for Application Management Service Project(LS2519)求人

職務内容

This project provides application management services to simplify processes and reduce costs in the sales and marketing application portfolio of foreign pharmaceutical company.

本プロジェクトは、外資系製薬企業のセールス&マーケティングアプリケーションポートフォリオにおいて、プロセス簡素化とコスト削減を目指したアプリケーションマネジメントサービスを行います。

・Can lead service delivery meetings and customer engagement meetings organised for clients

・Can supervise team member`s daily operations wrt. day to day support function. E.g.

・Refer. client provided SOPs, support documents and job aids etc. required to perform tasks and activities as part of　day-to-day operations (application support)

・Engage (calls, meetings, in person discussion) with client and other vendor teams for troubleshooting and issue resolution

・Ensure TCS & client defined process and policies are adhered by self and entire onsite-offshore delivery teams

・Provide Service Management (L2 Knowledge management (e.g., Self-service knowledge portal, Periodic info sharing / educational communication to promote best practice or product utilization in IT meetings or Data Governance)

・Use client provided standard service management tools e.g., Service Now, JIRA, Confluence

登録資格

【Must】

・10年以上のITプロジェクト管理経験（部下5名以上）/10 + years of IT project management experience (5 + associates)

・グローバルプロジェクト管理の経験/Experience in global project management

・書面・口頭での良好なコミュニケーション能力/ Good written and oral communication skills

・コンピュータスキル（MS Officeなど）/Computer skills (e.g. MS Office)

・ネイティブレベルの日本語スキル/Native level Japanese skills

・ビジネスレベルの英語力/Business level English proficiency

【Nice to have】

・Operational knowledge of Sales&Marketing areas in the pharmaceutical industry

・Knowledge of regulatory requirements for pharmaceutical development (GxP, etc.)

・Experience with SaaS/Cloud technologies including Computer Validation

•Prior experience on working for Pharma IT (system) operations.

•Proactive attitude, willing to learn, good communication skills

•Experience and maturity to handle support team (L2/L3) operations

•Can handle multiple stakeholders e.g., client, another vendor, TCS team.

•Can engage with multi- vendor teams on need basis (issue resolution) proactively without waiting for any direction / help / guidance.

•Can share updates with stakeholders periodically through status reports, review meetings etc. as required during operations

•Experience in providing application support services (L2 & L3) for large programs and adhere to customer defined SOPs, processes, playbooks etc.

•Good understanding of L2 & L3 support function, it`s deliverables, KPIs, operational metrics, delivery management and governance.

•Experience of using various tools for incident management, problem management, change management, doing RCA (root cause analysis) and CAPA (corrective and preventive action in case of deviation) and generate reports / metrics to identify areas of improvement

待遇

■雇用形態

正社員

管理監督者分類：グレードによりあり・無

労働時間区分：みなし労働時間制、または時間管理制

みなし労働時間制の種類：専門業務型裁量労働制

一日当たりのみなし労働時間：8時間

■給与

月給：※経験・能力など考慮の上、当社規程により決定

裁量労働手当：60,000円／80,000円

昇給：あり

賞与：あり

■勤務時間

9:00～18:00

（実働8時間・フレックスタイム制）

■休日/休暇

完全週休2日制（土曜日・日曜日）

年次有給休暇（初年度最大10日 ※入社日によって異なる）、祝日、年末年始、慶弔休暇、育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

　　　※財形貯蓄・確定拠出年金は正社員のみ対象

施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)