日本タタ・コンサルタンシー・サービシズ株式会社のServiceNow Developer (Finance)【Job No.735】求人

職務内容

【部門紹介】

Department is incharge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration &Automation etc

total department size is 80 (Japan and India)

【プロジェクト紹介】

The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【ポジションの魅力】

Working for this team offers the opportunity to be part of a diverse and skilled group, apply ITIL best practices & Servicenow cpababilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

【将来のキャリアパス】

This project not only provides valuable ITSM and ITIL experience and they can leverage their ServiceNow expertise to provide strategic guidance and solutions to clients, further advancing their careers in the ITSM domains.

【仕事内容]

•Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.

•Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

•Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues

•Consults with Process Leaders to develop appropriate technical solutions in Service Now

•Follows up on outstanding development needs and provides timely status reports to the project manager

•Advises on options, risk and impacts on business/ITIL processes

•Communicates technical problems and solutions to both technical and non-technical audiences

登録資格

【必要条件】

Experience:

•3 to 5 years’ experience in administration/implementation/configuration of ServiceNow ITSM solution

•5 to 7 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization

Skills Overview:

•Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS

•Strong customer service and excellent verbal/written communication

•Excellent attention to details, ability to multitask, and effective time management skills

•Understand full application lifecycle

•ITIL/ServiceNow certified

•Past work experience with industry leading providers of ITSM tools

•Past work experience of ServiceNow

【歓迎条件】

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

【英語力】

English and Japanese both skills are required because English is mandatory to communicate with other stakeholders at Honeywell from different countries and Japanese is required to communicate with local persons/stakeholders.

待遇

■雇用形態

正社員

管理監督者分類：有(場合によって無)

試用期間：有（3か月）

残業手当：無

賞与：有(契約社員の場合は無)

昇給：有

採用グレードに応じて裁量労働制を適用

(裁量同等手当：6万円～8万円/月)

■給与

月給300,000円～720,000円

※経験・能力など考慮の上、当社規程により決定

■就業時間

9:00～18:00

■休日/休暇

年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

　　　※財形貯蓄・確定拠出年金は正社員のみ対象

施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)