日本タタ・コンサルタンシー・サービシズ株式会社のField Network Leader L3 (Sustainable Energy )【Job No.MK-611】求人

職務内容

【部門紹介】

This is a Global Workplace Support Services in support of providing internal client customers globally with the IT Site Support they need to perform their jobs effectively. Their day to day work involves, checking issues faced by customer on desktop, check on confernce room issues, Wifi issues etc.

【プロジェクト紹介】

This is a Global Workplace Support Services in support of providing internal customers globally with the IT Site Support they need to perform their jobs effectively.

【ポジションの魅力】

Workplace Support Services aims to provide exceptional support experience by adopting a best-in-class Service Delivery Model whilst leveraging Technology Driven Solutions, to drive defined Strategic Outcomes for customers

【仕事内容]

This is a Global Workplace Support Services in support of providing internal customers globally with the IT Site Support they need to perform their jobs effectively.

• 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking)

• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.

• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)

• Accessory Request Fulfillment and Unknown Device Research/Investigation

• PC Diagnostics & Sanitation, recycle pickup requests (from end users)

including Asset Offboarding (Device/Accessory Recycle)

• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)

• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)

• New Hire onboarding training and orientation

• AV Meeting Room support

登録資格

【必要条件】

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services

Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle

• Work with vendors to conduct physical asset audit and maintain asset stock rooms

• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)

• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills

• Smart hands support for Server and Network devices

• Train the Trainer

【歓迎条件】

ITIL Trained/Certified,

Dell Certified technician,

Apple Certified technician

【英語力】

Yes,English and Japanese both skills are required because English is mandatory to communicate with other stakeholders at client sight from different countries and Japanese is required to communicate with local persons/stakeholders.

待遇

■雇用形態

正社員 (契約社員の可能性も有り)

管理監督者分類：無

労働時間区分：時間管理またはみなし労働時間制

みなし労働時間制の種類：専門業務型裁量労働制

一日当たりのみなし労働時間：8時間

■給与

月給270,000円～720,000円

※経験・能力など考慮の上、当社規程により決定

裁量労働手当：有の場合は、60,000円~80,000円

残業手当：有または無　※グレードにより異なる

昇給：あり (契約社員の場合なし)

賞与：あり (契約写真の場合なし)

■勤務時間

9:00～18:00（実働8時間またはスーパーフレックスタイム制）※グレードにより異なる

■休日/休暇

年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

※財形貯蓄・確定拠出年金は正社員のみ対象