日本タタ・コンサルタンシー・サービシズ株式会社のInfra L1 Support Engineer (Finance)【Job No.27141, 27142】求人

【部門紹介】

【Department Introduction】

Our department provides IT infrastructure operation services. The infrastructure we provide is diverse, including networks, security, PCs and mobile devices, and communication tools. Because our services are so broad, our staff often have experience in multiple fields, and naturally acquire a wide range of skills.

【Main duties】

Infrastructure operation services for specific customers (cloud/on-premise)

【Workplace atmosphere】

Communication is lively within the team and between departments, and we work together to get the job done.

The majority of our members are Japanese, but there is also an international flavour, and communication is conducted in English on a daily basis.

【プロジェクト紹介】

The project started in June 2025 and service go-live from Oct 2025

【ポジションの魅力】

In this project, you can learn a wide range of IT technologies in depth, such as servers, storage, networks, and Windows Server.

In addition, there are many opportunities to work with TCS's overseas teams, so you can expect to improve your global communication skills.

【将来のキャリアパス】

After gaining experience as an engineer, you can then move up to technical lead.

After that, there are multiple career paths available, such as enterprise architect or technology head for technical positions, or delivery partner or delivery head for management positions.

【仕事内容】

First Level Support (L1) Infrastructure services for business systems located in Japan covering 24x 365 with Japanese and English language capability.

You will be responsible for L1 support.

We provide infrastructure services for applications and systems in Japan, both in Japanese and English.

Your main duties will be as follows:

Receive and respond to inquiries and requests via ITSM tools, email, chat, phone, etc.

Record, categorize, and prioritize incidents and system alerts, and lead to appropriate action.

If necessary, implement changes to the production environment according to the company's change management procedures.

Initial response will attempt to resolve incidents, resolving them on the spot if possible.

Responsible for tracking tickets until resolution, and initial response according to standard procedures.

If resolution is difficult, escalate to the next level (L2).

In addition to L1 support, you may also be responsible for service management, incident management, and creating KPIs.

Core Infra Operations

 Platform Engineer (Windows/RedhatLinux)

 Database Engineer (MS SQL, MySQL, Oracle)

 Network Engineer

 Middleware Engineer (IBM MQ, Solace)

 Web Services Engineer

Workspace Core Platform

 Application Packaging/Windows patch Management

IT Service Management

 Event/Incident

Tools

 ITOM /Monitoring - Sentinel

 ITSM - ServiceNow

 Batch Management - Autosys

【必要条件】

• Experience in monitoring and operating L1 infrastructure

• SOP-based operations (incident management and change management)

• Service management using ITSM tools

• Bilingual preferred - required (Japanese - N2, English - fluent)

• Global members and global Ready to work on projects

Experience managing L1/L1.5 operations with any of these technologies

 Platform Engineer (Windows/RedhatLinux)

 Database Engineer

 Network Engineer

 Middleware Engineer

 Web Engineer

 IT Service Management (Event/Incident)

【歓迎条件】

Technical experience across multiple technology

 Platform Engineer (Windows/RedhatLinux)

 Database Engineer

 Network Engineer

 Middleware Engineer

 IT Service Management (Change/Problem/MIM)

【英語力】

Bilingual required

Japanese: JLPT-N2 (business level)

・Communication with customers will be primarily in Japanese (reading, writing, speaking)

English: TOIEC 700 or above (business level)

・Communication with in-house and offshore members in English (reading, writing, speaking)

■雇用形態

正社員

管理監督者分類：有(場合によって無)

試用期間：有（3か月）

残業手当：無

賞与：有(契約社員の場合は無)

昇給：都度

採用グレードに応じて裁量労働制を適用

(裁量同等手当：6万円～8万円/月)

■給与

月給300,000円～720,000円

※経験・能力など考慮の上、当社規程により決定

■就業時間

9:00～18:00

■休日/休暇

年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

　　　※財形貯蓄・確定拠出年金は正社員のみ対象

施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)