アマゾンウェブサービスジャパン合同会社のPrincipal Customer Success Specialist - Gen AI, Customer Success Center of Excellence求人
アマゾンウェブサービスジャパン合同会社
- 職種
- ―
- 年収
- ―
- エリア
- 東京
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仕事内容
Our role as a Principal Customer Success Specialist for Generative AI is pivotal in transforming how organizations operate by adopting Amazon Quick and AWS's generative AI platform. Positioned in the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, this senior individual contributor role requires strategic vision and practical execution to aid customers in reimagining business processes through AI.
Our primary task is to guide customers from AI experimentation to comprehensive business process reinvention at an enterprise scale. We will define methodologies and frameworks to transform how AWS and its clients approach AI-driven business planning, execution, and operation transformations. This includes developing repeatable transformation methodologies, maturity models, and assessment frameworks, thus enabling systematic business process reinvention.
Key responsibilities involve designing and leading comprehensive business transformation strategies for organizations embracing Amazon Quick and AWS Gen AI services. This encompasses process redesign, organizational capability building, change management, and value realization. Furthermore, we will collaborate with consulting partners to co-develop transformation offerings and enable partner-led organizations through training, certification, and delivery toolkits, thus enhancing customer success delivery.
Monitoring customer transformation health and proactively addressing adoption barriers is essential, as is driving measurable business value realization through structured success planning. We are also expected to contribute to thought leadership by developing best practices and maturity models for AI-powered business transformation, and representing AWS at industry forums.
To succeed in this role, over 10 years of experience in customer-facing roles is required, along with a deep understanding of AI platforms, enterprise business processes, and change management. Fluency in Japanese and proficiency in business-level English are crucial for effective communication with stakeholders and navigating complex transformation landscapes.
募集要項
| 勤務地 | Location is not specified in the job description. |
|---|---|
| 給与 | - |
| 勤務時間 | - |
| 休暇制度 | - |
| 待遇・福利厚生 | - |
| リモートワーク | - |
| その他 | - **応募要件**: - 10+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes. - 15+ years leading complex, large-scale business transformation or organizational change programs with significant technology enablement components in enterprise contexts. - Deep expertise in enterprise business execution and process transformation, with direct experience advising organizations through significant operational reinvention initiatives (not just technology implementations). - L300+ understanding of Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows, knowledge management) and the AWS Gen AI platform (Amazon Bedrock, SageMaker, foundational models, RAG architectures) with ability to articulate technical capabilities in business value terms to executive audiences. - Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption, including organizational capability building and adoption measurement. - Need fluent Japanese and business level English. - **望ましい経験**: - Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations. - 5+ years of direct experience in business operations transformation, process optimization, or enterprise productivity initiatives at scale, with measurable outcomes achieved. - Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation (not just technology decisions). - Deep understanding of AI/ML capabilities for business operations including knowledge management, research and analysis, decision support, workflow automation, and agentic AI for autonomous task execution. - Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries. - Hands-on experience with Amazon Quick, AWS AI/ML services (Bedrock, SageMaker), or comparable enterprise AI platforms in customer-facing delivery contexts. - Understanding of enterprise data architectures, governance frameworks, and integration patterns required for AI-powered business operations. - PMP, SCRUM, Agile, or SAFe certification with demonstrated track record driving measurable business outcomes (productivity improvement, cost reduction, decision quality) in enterprise transformation initiatives. - Experience designing large-scale organizational change management programs including communication, training, and adoption measurement systems. - Experience building partner ecosystems and enablement programs, including co-developing transformation methodologies with strategic consulting partners. - Published thought leadership in business transformation, AI adoption, or enterprise productivity, with track record influencing product roadmaps through customer insight synthesis. |
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