SAPジャパン株式会社のAll programs - Academy for Customer Success - JAPAN (Hybrid)求人

Responsibilities
The SSE’s primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers.
The SSE empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

Solution Advisor Responsibilities
A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions.
As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle.
A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition.
In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

Customer Success Manager (CSM) Responsibilities
The Customer Success Manager partners with customers post-sale to ensure they achieve ongoing business value from their SAP solutions.
As the strategic point of contact within an assigned solution portfolio, the CSM guides customers through the lifecycle, from onboarding and adoption to value realization, renewals, and growth.
The CSM drives customer satisfaction, retention, and expansion by monitoring customer health, managing key milestones, and aligning solutions to customer outcomes.
Working closely with Sales, Solution Advisors, and delivery teams, the CSM coordinates cross functional resources to mitigate risk and identify optimization and upsell opportunities.
SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

What You’ll Bring
Sales Program 2–3 years of professional experience in a quota-carrying sales environment in a technology company, OR in a role with significant exposure to business processes.
Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
Solution Advisory 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
CSM Program 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

For All
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI; AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English and Japanese to engage with our global network.
A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness that supports inclusive teamwork and thoughtful stakeholder engagement.
A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.

Important Upcoming Milestones
Bootcamp Challenge Date: 10th November, 2026
Onboarding Date: 1st March, 2027