株式会社セールスフォース・ジャパンのCustomer Success Manager求人
株式会社セールスフォース・ジャパン
- 職種
- ―
- 年収
- ―
- エリア
- 東京
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仕事内容
As a Customer Success Manager at Salesforce, our primary responsibility is to utilize our deep business, industry, and product knowledge to partner with customers, guiding them to achieve accelerated business value and returns from their Salesforce investment. We specialize in one or more specific lines of business, clouds, or industries to effectively communicate in the customer's language and ensure the realization of customer value. We build and foster strong relationships with key stakeholders to support customers on their digital transformation journey. Our clientele can vary across market segments, sizes, solution complexities, and life cycles according to their distinct needs.
Our duties include leveraging the Customer Success Methodology to collaborate with customer stakeholders, understand their goals, assess capabilities, and provide recommendations for achieving their business and technology objectives. We develop insights into their Salesforce implementations and champion Salesforce's capabilities across all Cloud services. We provide strategic guidance on organizational strategies, governance, and change management best practices tailored to customer needs. Our role involves demonstrating practical Salesforce product knowledge by aligning platform features with customer business priorities and roadmaps.
We proactively identify any risks that could hinder customers from reaching their business goals and collaborate with account teams to create risk mitigation plans. Additionally, we are tasked with producing and implementing comprehensive adoption paths featuring current and future states with timeline and enablement plans, delivering business value by aligning with customer business challenges and potential growth areas. By building executive-level relationships with IT and business leaders, we solidify our partnership commitments, further facilitating effective networking within accounts alongside Salesforce executives for customers to achieve their objectives. We also recommend additional Salesforce services and advisory experts as necessary and communicate relevant technical product updates. Proficiency in Japanese and basic English comprehension skills are essential for this role.
募集要項
| 勤務地 | Japan - Tokyo |
|---|---|
| 給与 | - |
| 勤務時間 | Working hours not specified. |
| 休暇制度 | - |
| 待遇・福利厚生 | - |
| リモートワーク | - |
| その他 | - |
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