ServiceNow Japan 合同会社のSenior Manager, Expert Services求人

Job Description
What you get to do in this role:

Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders
Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap
Enterprise Architecture
Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
Assist Customer Outcomes sales with Staffing and Scoping Projects
Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
Define solutions across the platform that align to out of the box capabilities
Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates
Deliver high customer sat metrics for assigned accounts
Manage a team of 4 - 8 consultants
Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring
Responsible for the successful achievement of the expert services KPIs, Quality Assurance of the customer engagements for your direct reports

Qualifications
To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 3 -5 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
Proven track record of success at F50-500 accounts
Understanding of issues and imperatives driving digital transformation across industry
Depth in digital transformation design, implementation, and management
Deep expertise in one industry, “minors” in one or two additional industries
Middle and back office functional experience
Transformation experience
Strong executive relationships with CIO, CFO, CHRO and business line leaders
Experience identifying business objectives and solving business challenges
Experience serving as part of a key client account leadership team
Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
Experience owning outcomes/accountability to a CxO position
Co-Delivery experience with Big 4, large SIs
Knowledge of ServiceNow - minimal, ideal is knowledge and experience with multiple ServiceNow product suites
Successful track record of managing high performing teams
Player Coach / Mentality
Demonstrated success managing teams to KPIs across a portfolio of customer engagements
Must be native level in Japanese and fluent in English
Must be authorized to work in Japan


JV20

Additional Information
Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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