日本タタ・コンサルタンシー・サービシズ株式会社のITSM Process Consultant (Finance)【Job No.27229, 27230】求人

【部門紹介】

Department is incharge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration &Automation etc

total department size is 80 (Japan and India)

【プロジェクト紹介】

The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【ポジションの魅力】

As an IT service management specialist, you will be able to fully demonstrate your knowledge and abilities, and gain consulting experience and achievements.

Every company needs IT service management processes and products. In our open positions, we work as a team dedicated to these issues, so we can build up deeper experience than other companies and grow to provide even more value to our clients.

【将来のキャリアパス】

Not only will this project provide you with valuable ITSM and ITIL experience, but you will also be exposed to customer-facing roles and consulting opportunities. Candidates will develop strong communication and relationship-building skills that are essential for interacting with clients. This experience will open the door to careers in customer service, account management, and IT consulting, allowing you to leverage your ITSM expertise to provide strategic guidance and solutions to your clients and further advance your career in the IT and consulting fields.

【仕事内容]

Possesses advanced specialized expertise in ITIL processes and delivers value to clients’ process environments (current state analysis, issue identification, improvement proposals, and implementation support).

Demonstrates strong communication and facilitation skills with clients, builds trust-based relationships, and works alongside them to achieve their goals.

【必要条件】

・5+ years of experience in the ITSM field, or equivalent relevant work experience

・ITIL certification, as well as expertise and experience in IM, PM, CM, KM, SLM, SRM, SACM, CMDB, availability and capacity management processes and practices

・Working knowledge of Symphony SummitAI or other ITSM tools (ServiceNow, BMC Remedy, HP Service Manager).

・Experience in lifecycle support for asset and configuration management processes

・Written and verbal communication and building of trusting relationships based on basic technical knowledge of IT, and problem-solving skills.

・Communication, escalation, and cross-cultural understanding with clients, vendors, and global teams

・Experience in creating presentations, documents, and reports for clients

・Experience in creating and reviewing agreed-upon reports with a detailed understanding of SLAs, KPIs, etc.

・Ability to identify areas for improvement and drive continuous improvement.

・Experience in promoting the overall optimization of services and ITIL through close communication with other service delivery managers.

【歓迎条件】

・Experience working with industry-leading ITSM tool providers.

・Support desk experience

・Experience in mentoring or coaching members

【英語力】

Proficiency in both English and Japanese is good to have ; at least native Japanese with business level English works

■雇用形態

正社員

管理監督者分類：有(場合によって無)

試用期間：有（3か月）

残業手当：無

賞与：有(契約社員の場合は無)

昇給：都度

採用グレードに応じて裁量労働制を適用

(裁量同等手当：6万円～8万円/月)

■給与

月給300,000円～720,000円

※経験・能力など考慮の上、当社規程により決定

■就業時間

9:00～18:00

■休日/休暇

年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

　　　※財形貯蓄・確定拠出年金は正社員のみ対象

施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)