日本タタ・コンサルタンシー・サービシズ株式会社のProgram Director Vendor Consolidation & Transformation求人

Role Purpose:

Lead large-scale vendor consolidation and transformation programs to drive sustained year-on-year cost reduction. Own end-to-end delivery across onsite–offshore models, while partnering with customers to define and execute a multi-year transformation roadmap.

Key Responsibilities:

1. Transformation & Cost Optimization

Define and execute vendor consolidation and transformation strategy aligned to business goals

Deliver measurable YoY cost savings through offshore optimization, automation, and productivity improvements

Govern transformation roadmap with clear milestones, benefits tracking, and financial accountability

Ensure service continuity, compliance, and risk mitigation

2. Customer Engagement

Collaborate with stakeholders to assess current services, costs, and pain points

Lead early-stage program setup including data analysis and baseline creation

Develop cost optimization proposals and business cases for executive alignment

3. Delivery Leadership (Onsite–Offshore)

Design and scale efficient onsite–offshore delivery models

Own end-to-end service delivery across vendors and internal teams

Drive smooth knowledge transitions and continuous productivity improvements

4. SLA & Vendor Governance

Establish strong SLA-driven governance across vendors

Track KPIs, SLAs, and financial metrics through structured dashboards

Lead issue resolution, root-cause analysis, and vendor performance management

Support contract consolidation and negotiations with procurement/legal

5. People Leadership

Build and lead high-performing, cross-cultural teams

Define roles, skills, and capacity aligned to transformation goals

Foster a performance-driven culture with clear accountability and growth

Success Metrics:

Sustained year-on-year cost reduction

Improved SLA performance and service stability

Streamlined vendor ecosystem with clear ownership

Optimized delivery model with enhanced productivity

High customer satisfaction and executive trust

Experience & Qualifications

•20+ years of experience in IT service delivery, large-scale transformation, or program leadership roles.

•Proven track record in vendor consolidation, outsourcing, and cost optimization programs.

•Strong experience with SLA-based managed services and global delivery models.

•Experience working in complex enterprise or regulated environments is preferred.

Core Skills & Competencies

•Strong commercial and financial acumen.

•Strong Bilingual (English and Japanese) communication

•Insurance domain knowledge is a plus

•Excellent customer and executive stakeholder management skills.

•Deep understanding of IT operations, service management, and sourcing models.

•Program governance, risk management, and benefit realization expertise.

•Strong leadership, decision-making, and change management capabilities.

■雇用形態

正社員

管理監督者分類：有

試用期間：有（3か月）

残業手当：無

賞与：有

昇給：都度

■給与

※経験・能力など考慮の上、当社規程により決定

■就業時間

9:00～18:00

■休日/休暇

年次有給休暇（初年度10日 ※入社日によって異なる場合有）、

完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、

育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

※財形貯蓄・確定拠出年金は正社員のみ対象

施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)