サイネオス・ヘルス・コマーシャル株式会社のOperational Excellence Lead (Sr. Manager to Director)求人

Description Operational Excellence Lead (Sr. Manager to Director)LocationJapan (Tokyo preferred), Hybrid / flexible work arrangementRole PurposeThe Operational Excellence Lead is responsible for designing, embedding, and continuously improving operational frameworks across all consignment (CSO) projects. This role ensures operational consistency, scalability, compliance, and execution excellence across multiple clients and projects.Acting as a central enabler between Project Directors, Field Leadership, Training, Recruiting, IT, HR, Compliance, Finance, and Clients, the role drives standardized processes, governance models, and performance management systems while retaining flexibility to meet client-specific contractual requirements.This position plays a critical role in supporting large, complex CSO engagements and in building a sustainable, best-in-class consignment operating model for the broader organization.Key Responsibilities1. CSO / Consignment Operating Model Excellence Own and evolve the end-to-end CSO operating model across all consignment projects. Define standard yet flexible frameworks for: Project mobilization and launch readiness Field operations and governance Performance management and KPI execution Organization development Ensure consistency across projects while allowing for client-specific customization.2. Process Design, Standardization & Continuous Improvement Develop and maintain CSO playbooks, SOPs, and templates used for both delivery and proposals. Identify execution risks, inefficiencies, and scalability constraints across projects and address them through continuous improvement initiatives. Apply Lean / Operational Excellence methodologies to improve speed, quality, and cost efficiency.3. Business Development & Growth Enablement (Director Level) Partner with Business Development and Solution Design teams to support consignment growth. Translate client needs, RFPs, and BD concepts into operationally viable CSO solutions. Contribute to: Proposal development (operating models, governance, KPIs, resourcing) Risk assessment and mitigation planning for new opportunities Provide operational input on: Scalability assumptions Cost drivers and efficiency levers Transition and implementation feasibility Support refinement of the value proposition for consignment services based on delivery experience. Identify, design, and incubate new service offerings that extend or complement the consignment model Work with internal stakeholders to: Build business cases (value proposition, cost structure, scalability) Pilot new services within existing projects Define go-to-market models and operational requirements4. Cross-Functional Leadership & Stakeholder Management Act as a horizontal integrator across: Project Directors Field leadership Training, IT, Recruiting, HR, Compliance, Finance Business Development and Solution Design Serve as a trusted advisor to senior leadership on operational and growth strategy. Support client interactions where operational credibility and execution expertise are required.5. Compliance & Risk Management Enablement Embed regulatory and compliance requirements into operational designs and delivery models. Support audit readiness, compliance reviews, and CAPA planning when issues arise, in collaboration with Compliance, Quality Assurance, etc.Required Qualifications & Experience Bachelor’s degree or higher (business, life sciences, or related field) 10+ years of experience in one or more of the following: Pharmaceutical commercial operations Consulting or commercial excellence Demonstrated experience leading large scale field force operations Strong analytical, problem-solving, and storytelling skills  Strong understanding of pharma commercialization, compliance and regulatory environments, challenges and unmet needs in pharma commercialization in Japan Business-level fluency in both Japanese and English Willingness and ability to travel domestically for business Experience supporting business development, proposals, or client pitches in a services environment is preferred年収レンジ：1000-1500万円 Report：Head of Strategic Field Teams 勤務地：東京、ハイブリッド勤務