ファストリー株式会社のSenior Security Technical Account Manager求人
ファストリー株式会社
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仕事内容
We serve as the primary security point of contact and trusted advisor for a portfolio of strategic enterprise customers, supporting their security goals and fostering long-term partnerships with Fastly. Our role involves building deep relationships with customer security, engineering, and leadership teams, serving as both a technical and strategic advisor. We provide tailored security recommendations that align with each customer's infrastructure, application architecture, and business requirements, ensuring effective adoption and optimization of Fastly’s security solutions.
Internally, we act as the voice of the customer, advocating for their needs, priorities, and feedback across various teams such as Product, Engineering, Support, CSOC, Sales, and Leadership. We collaborate cross-functionally to resolve complex security issues, manage escalations, and conduct investigations, ensuring clear communication and timely outcomes. Additionally, we identify opportunities for improving customer experience and team efficiency by driving internal process improvements, automation, and tooling enhancements.
We are also responsible for designing and delivering security workshops, technical deep dives, and enablement sessions tailored to customer needs and threat landscapes. Contributing to professional services engagements, security programs, or special projects is part of our remit, alongside coaching and mentoring junior team members to support onboarding, skill development, and knowledge sharing.
Moreover, we create, maintain, and enhance internal documentation, playbooks, and best practices to ensure the Security TAM function operates effectively and scales efficiently. The role requires significant experience in customer-facing technical positions and a strong expertise in application and web security. Additionally, excellent communication skills and a willingness to travel occasionally for customer engagements are necessary.
募集要項
| 勤務地 | - This position is a remote role and open to candidates residing in the US. - This position may require travel as required by your role or requested by your manager. |
|---|---|
| 給与 | 1. 年収：$122,280 〜 $172,632 賞与：Fastlyの裁量賞与プログラムに参加可能 （この役割はFastlyの株式および裁量賞与プログラムに参加資格があるかもしれません） |
| 勤務時間 | Work Hours: This position will require you to be available during core business hours. |
| 休暇制度 | - Flexible Vacation policy - Up to 18 days of accrued paid sick leave - 12 paid local holidays - 12 paid company wellness days |
| 待遇・福利厚生 | - Remote role (candidates residing in the US) - Travel may be required for customer engagements - Estimated salary range: $122,280 to $172,632 - Eligible for Fastly’s equity and discretionary bonus programs - Benefits package including medical, dental, and vision insurance - Family planning, mental health support, Employee Assistance Program - Insurance (Life, Disability, and Accident) - Flexible Vacation policy - Up to 18 days of accrued paid sick leave - 401(k) (including company match) - Employee Stock Purchase Program - 12 paid local holidays - 12 paid company wellness days |
| リモートワーク | 可 |
| その他 | - **応募要件**: 8+ years in customer-facing technical roles (TAM, Sales Engineering, Support, or Professional Services) supporting enterprise customers, ideally in cloud, CDN, or application security environments. Strong expertise in application and web security, including WAFs, bot mitigation, DDoS protection, OWASP Top 10, and API security. Solid understanding of the internet and application fundamentals, including HTTP/HTTPS, DNS, TLS, BGP, and modern application architectures. Proven ability to move from reactive support to proactive security guidance, improving customer security posture and long-term outcomes. Trusted advisor mindset with strong customer empathy, capable of engaging both technical teams and executive stakeholders. Familiarity with scripting or automation (e.g., Python, Go, or similar) to improve workflows and efficiency is a plus. Excellent written and verbal communication skills; proficiency in English required. Willingness to travel occasionally for customer engagements. - **望ましい経験**: Previous experience in CDN, security, web performance, cloud environments. Experience working with cloud-native and distributed systems, including containers (Docker), Kubernetes, and microservices. Proficiency with Configuration Management and IaC tools to automate security deployments. Experience with AWS, Azure, or Google Cloud. |
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