キャップジェミニ 株式会社のBilingual Workforce Services Leader求人
キャップジェミニ 株式会社
- 職種
- ―
- 年収
- ―
- エリア
- 東京
※「正式に応募する」は、職務経歴書 、履歴書 が必要です。個人設定よりご登録をお願いします。
尚、カジュアル面談は保証されているものではなく不成立になる場合もございますのでご了承ください。
仕事内容
As a Workforce Services Leader, we are responsible for overseeing and transforming workforce technology services to ensure employees can operate effectively, securely, and efficiently. Our role involves strategic and operational leadership across several domains, including End User Computing (EUC), Service Desk, Digital Workplace Services, Collaboration Technologies, and Employee Experience solutions. We work closely with business leaders, IT infrastructure teams, service delivery organizations, security teams, and external partners to create a modern, AI-enabled workplace environment.
Our key responsibilities include defining and executing an enterprise Workforce Services strategy, developing roadmaps for modern workplace services, and leading transformation initiatives that enhance employee experience through automation and modernization. We ensure reliable and secure technology solutions for both office-based and remote work environments and drive lifecycle management strategies for workplace technologies.
We lead enterprise Service Desk operations, establishing omnichannel support capabilities and implementing strategies to improve service responsiveness and customer satisfaction. Additionally, we champion initiatives to improve employee experience, establish Voice of Customer programs, and promote a customer-centric service culture.
Our role also involves driving the adoption of AI-enabled support services and intelligent automation to enhance operational efficiency and workforce productivity. We manage financial and resource functions, including budgeting, resource planning, and cost optimization. We ensure high-quality service delivery aligned with governance frameworks, performance metrics, and business objectives, managing vendor and partner relationships efficiently.
Our success is measured by improvements in employee satisfaction, first-contact resolution rates, automation adoption, workforce productivity, and operational cost reductions. Ultimately, we aim to deliver exceptional workforce services that support the organization’s broader business and digital transformation goals.
募集要項
| 勤務地 | Tokyo |
|---|---|
| 給与 | - |
| 勤務時間 | - |
| 休暇制度 | - |
| 待遇・福利厚生 | - |
| リモートワーク | - |
| その他 | - **応募要件**: - Education - Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or a related discipline. - Professional Experience - 12+ years of experience in IT service delivery, workplace services, digital workplace transformation, or infrastructure operations. - 5+ years of leadership experience managing large-scale End User Computing, Service Desk, or Workforce Services environments. - Proven track record leading enterprise workplace transformation and modernization programs. - Experience operating within global, multi-vendor managed services environments. - Demonstrated success improving employee experience, service quality, and operational efficiency. - Technical Expertise - Strong knowledge of End User Computing (EUC), Digital Workplace Services, Service Desk operations, and collaboration technologies. - Experience with modern workplace platforms such as Microsoft 365, Teams, Intune, Endpoint Management, Virtual Desktop Infrastructure, and collaboration services. - Understanding of IT Service Management frameworks and operational best practices. - Experience implementing self-service, knowledge management, automation, and AI-driven support solutions. - Familiarity with monitoring, analytics, reporting, and workforce productivity platforms. - Knowledge of endpoint security, identity management, compliance, and workplace technology governance. - Understanding of cloud-based workplace technologies and modern service delivery models. - Certifications - Leadership & Business Skills - Strong leadership, people management, and organizational development capabilities. - Excellent stakeholder management and executive communication skills. - Ability to translate business requirements into workforce technology strategies and service improvements. - Strong analytical, problem-solving, and decision-making abilities. - Proven ability to lead large-scale transformation and change initiatives. - Strong customer focus with a commitment to delivering exceptional employee experiences. - **望ましい経験**: - Preferred Certifications - ITIL Foundation, Managing Professional, or Expert certification. - Microsoft 365 Certified: Enterprise Administrator Expert. - Microsoft Modern Desktop Administrator or equivalent certification. - Certified Digital Workplace Professional (CDWP) or equivalent. - Project Management Professional (PMP) or PRINCE2 certification. - Lean Six Sigma certification preferred. - Relevant cloud platform certifications. |
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