ワークデイ株式会社のSenior Technical Account Manager求人
ワークデイ株式会社
- 職種
- ―
- 年収
- ―
- エリア
- 東京
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仕事内容
As a Technical Account Manager, we will provide a proactive, personalized support experience for high-engagement customers, acting as their primary support contact and advocate. Our role involves building and maintaining close relationships with key implementing and production customers, ensuring business objectives are aligned and helping them effectively manage their operations by identifying opportunities to improve system reliability and availability. We will coordinate and prioritize critical cases/events, drive escalations, and manage communications with stakeholders, including C-level executives.
We will work with Workday's largest strategic accounts, building strong relationships while overseeing multiple accounts simultaneously. As a liaison between Operations, Professional Services, Development, Product Management, and Customers, we ensure understanding and alignment. Mastery of Workday's Architecture and products, such as HCM, Payroll, and Financials, is essential to address potential problems in upcoming customer events and production activities. We will engage with senior leadership to remove roadblocks and mitigate issues, driving escalated issues blocking production success. At times, we will serve as a communication bridge between internal Workday teams and Workday Japan Leadership.
In addition, we will utilize sound business judgment and SME resources to solve problems, conduct regular reviews of customer cases to identify trends, and advocate for customers with stakeholders. Managing challenging situations in a fast-paced environment, chairing roundtables, participating in steering committee meetings, and driving customer self-sufficiency through Workday Support engagement and tool usage are key responsibilities. Our role also includes piloting new programs, driving continuous improvement initiatives for production customers, occasional travel up to 25%, and participating in a 24x7 program.
募集要項
| 勤務地 | - |
|---|---|
| 給与 | - |
| 勤務時間 | Working hours: Participation in our 24x7 program. (Mention of travel up to 25% of the time; no specific daily working hours provided.) |
| 休暇制度 | - |
| 待遇・福利厚生 | - |
| リモートワーク | - |
| その他 | - **応募要件**: - BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen. - 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution. - 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts. - Must speak and write Japanese and English fluently. - **望ましい経験**: - Working experience with at least one of the following business areas preferred: Human Resources, Payroll, Time Tracking, Recruiting, Financials. - History of successful issue resolution and escalation management skills at all levels, including executive. - Strong leadership and stakeholder management abilities, with C-level engagement experience. - Collaborative team player with cross-functional engagement skills. - Excellent communication (verbal, presentation, written) and meeting facilitation skills. - Ability to quickly assess and navigate high-stress situations. - Strong planning, organization (project management a must), analytical, problem-solving, and multitasking skills. - Ability to work independently, adapt quickly, and maintain a positive attitude. |
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