日本タタ・コンサルタンシー・サービシズ株式会社のServicenow Lead (Finance)【Job No.27217】求人

【部門紹介】

Department is incharge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration &Automation etc

total department size is 80 (Japan and India)

【プロジェクト紹介】

The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【ポジションの魅力】

As an expert in IT service management and ITSM tools (ServiceNow), you will be able to fully demonstrate your knowledge and abilities, and you will also gain management experience and achievements as a team leader.

Every company needs IT service management processes and products. In our open positions, we work as a team dedicated to these issues, so we can build up deeper experience than other companies and grow to provide even more value to our clients.

【将来のキャリアパス】

Not only will this project provide you with valuable ITSM and ITIL experience, but you will also be exposed to customer-facing roles and consulting opportunities. Candidates will develop strong communication and relationship-building skills that are essential for interacting with clients. This experience will open the door to careers in customer service, account management, and IT consulting, allowing you to leverage your ITSM expertise to provide strategic guidance and solutions to your clients and further advance your career in the IT and consulting fields.

【仕事内容】

・Possess advanced professional skills in ServiceNow and cross-team communication skills, leading teams and managing, implementing, and configuring the ServiceNow platform in medium to large organizations.

・In addition to ServiceNow ITSM, we provide value based on our knowledge and experience for ITOM, SPM (ITBM), ITAM, CSM, SecOps, GRC, HRSD and third-party integrations.

【必要条件】

・6+ years’ experience in an ITSM field, or equivalent relevant work experience.

・Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS

・Strong customer service and excellent verbal/written communication

・Excellent attention to details, ability to multitask, and effective time management skills.

・Understand full application lifecycle.

・ITIL Certification

・ServiceNow certified on at least 2 or more viz. CSA, CAD, CIS-ITSM, CIS-ITOM, CIS-ITAM, CIS-ITBM, CIS-CSM, CIS-SecOps, CIS-GRC, CIS-HRSD, CIS-DevOps.

・Experience in working on ServiceNow modules in ITSM and CSM.

・Experience in customizations and integrations with other enterprise systems, over and above the standard implementation of modules.

【歓迎条件】

・Experience in working with industry leading ITSM tool providers.

・Knowledge on other ServiceNow tools like ITAM, Application portfolio Management, Project Portfolio Management etc.

【英語力】

Yes. Profeciency in both English and Japanese is good to have ; atleast native Japanese with business level english works

Client communication.

Communicating with Global team members.

Documentation and reports.

Training and workshops.

Service reviews.

Escalation handling.

Vendor relationships.

Cross-cultural understanding.

Client presentations.

■雇用形態

正社員

管理監督者分類：有(場合によって無)

試用期間：有（3か月）

残業手当：無

賞与：有(契約社員の場合は無)

昇給：都度

採用グレードに応じて裁量労働制を適用

(裁量同等手当：6万円～8万円/月)

■給与

月給300,000円～720,000円

※経験・能力など考慮の上、当社規程により決定

■就業時間

9:00～18:00

■休日/休暇

年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

　　　※財形貯蓄・確定拠出年金は正社員のみ対象

施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)