キャップジェミニ 株式会社のIT部門 - Onsite IT Support Technician/ ITサポートエンジニア求人

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. ABOUT THE POSITIONAs an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.YOUR RESPONSIBILITIES1.    End-User Support:Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.Diagnose and resolve hardware, software, and network issues.Install, configure, and upgrade computer components and software applications.Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.2.    Hardware Maintenance:Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.3.    Software Support:Install, configure, and update software applications on user devices.Troubleshoot and resolve issues related to operating systems and software applications.Collaborate with the IT team to deploy software updates and patches.4.    Network Support:Assist in the setup and configuration of network devices, such as routers, switches, and access points.Troubleshoot network connectivity issues and assist in resolving network-related problems.Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.5.    Security:Implement and enforce security measures to protect systems and data.Educate end-users on best practices for security and data protection.6.    Documentation:Maintain accurate records of hardware and software inventory.Document solutions to common issues for knowledge sharing.Preparation and submission of activity reports7.    User Training:Conduct training sessions for end-users on basic IT procedures and best practices.Provide guidance to users on utilizing IT resources effectively.Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software. 8.    Collaboration:Collaborate with the IT team to escalate and resolve complex issues.Communicate effectively with end-users, understanding their needs and providing timely solutions.YOUR PROFILE[Must Have]Minimum of 3-5 years of experience in providing onsite IT support.Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.Proficient in troubleshooting hardware, software, and network issues.Strong knowledge of operating systems (Windows, macOS) and common software applications.Familiarity with basic network concepts and protocols.Business level language skills both in English and Japanese [Nice to Have]Experience with ticketing tool (preferably ServiceNow)Troubleshooting experience on MS O365 suiteIncident and management knowledge.Excellent communication and interpersonal skills.Problem analysis and solving skills.Attention to details.Team Player.Planning and organizing.Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.WHAT YOU’LL LOVE ABOUT WORK HERE・We promote Diversity & Inclusion as we believe diversity of thought fuels excellence and innovation.  ・In Capgemini, you are the architect of your career growth. We equip people in maximizing their full potential by providing wide array of career growth programs that empower them to get the future they want.   ・Capgemini fosters impactful experiences for its people that would aid in bringing out the best in them for them, for the company, and for their clients.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.