株式会社ロジクールのTechnology Support Analyst求人
株式会社ロジクール
- 職種
- ―
- 年収
- ―
- エリア
- 東京
※「正式に応募する」は、職務経歴書 、履歴書 が必要です。個人設定よりご登録をお願いします。
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仕事内容
As a Technology Support Analyst based in Tokyo, we are responsible for managing and providing support to our local team and contributing to global daily operations. Our role splits between virtual support (70% of time) and on-site support in Tokyo (30% of time). During the morning shifts, we handle global IT requests, resolve issues through chat, email, and ticket systems, and keep communication channels open during system outages to support global employees.
Additionally, we take on local technology tasks within the Tokyo office. This includes setting up equipment, managing hardware inventory, assisting colleagues, facilitating onboarding and offboarding by preparing and managing laptops, and ensuring smooth operations of physical meeting rooms. We collaborate with global engineering teams to maintain local office technology, infrastructure, and conduct security checks. Communication with colleagues about technical updates is also part of our duties, where we translate these updates into clear, user-friendly guides.
Adhering to our Service Promise, we prioritize employee productivity by providing immediate help and documenting issues in the background. We take ownership of each issue, ensuring continuous support without dead ends, use empathetic and jargon-free communication, and avoid rigid scripts. Our qualifications require fluent Japanese for local operations, functional English for virtual support, and a baseline curiosity in AI or automation tools, along with strong troubleshooting skills in both Windows and macOS environments.
募集要項
| 勤務地 | The primary work location for this position is the Tokyo office. |
|---|---|
| 給与 | - |
| 勤務時間 | - |
| 休暇制度 | - |
| 待遇・福利厚生 | - Comprehensive and competitive benefits packages - Working environments designed to be flexible - Support for physical, financial, emotional, intellectual, and social wellbeing - Hybrid work model allowing some employees to work remotely while others work on-premises - Open to work from home from most locations |
| リモートワーク | - |
| その他 | - **応募要件**: For consideration, you must bring the following minimum skills and experiences to our team: Fluent or native-level written and verbal Japanese to support our local Tokyo colleagues. Functional written English to serve our virtual chat, email, and ticketing queues (eager learners wanting to improve on the job are welcome). A baseline curiosity in artificial intelligence or automation tools. Solid technical troubleshooting knowledge of Windows and macOS operating systems, computer hardware, and peripherals. A genuine desire to help people, combined with a patient, structured approach to solving technical problems under pressure. - **望ましい経験**: Familiarity with modern collaboration tools like Google Workspace, Slack, and Zoom, and Jira Service Management. Interest in participating in global initiatives to bring AI and automation tools into daily support processes. Basic spoken Chinese (Mandarin) skills to help collaborate with regional AP support teams. |
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